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Refund Policy

Refund & Cancellation Policy

1. Refund Eligibility

  • Refunds may be granted if the service has not commenced.
  • Once the service has started, refunds will only be considered in exceptional circumstances, at our discretion.
  • Coaching sessions cancelled within less than 24 hours of the scheduled time are non-refundable.

2. Cancellation

  • Cancellations made before service commencement may qualify for a full or partial refund, less any administrative fees.
  • Non-refundable circumstances include:
    • Completed services.
    • Failure to provide necessary account details.
    • Violation of game publishers’ Terms of Service.

3. Refund Process

  • Submit a refund request via our website or email, including proof of purchase.
  • Requests are reviewed within 7 business days.
  • Approved refunds will be processed using the original payment method.